Cancellation policy

Notice of revocation

Consumers have a 14-day right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, other than the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (TAVO e. K., Fabrikstr. 9, 93492 Treffelstein, [email protected], phone: +49/9673/92100) of your decision to withdraw from this contract by means of a clear statement (e. g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, which is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification about the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the direct costs of returning the goods. For goods which cannot normally be returned by post due to their nature, the amount is EUR 50. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods which is not necessary to check the nature, properties and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

    • Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
    • Contracts for the supply of sealed goods which, for reasons of health or hygiene, cannot be returned if their seal has been removed after delivery.
    • Contracts for the supply of goods which, by reason of their nature, have been inseparably mixed with other goods after delivery.


Model withdrawal form

(If you wish to cancel the contract, please complete this form and return it.)

– To TAVO e. K., Fabrikstr. 9, 93492 Treffelstein, [email protected]

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only in the case of paper notification)

– Date

(*) Delete where not applicable.

We do not participate in a dispute resolution procedure before a consumer arbitration body.











– Date



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